Privacy policy

Effective Date: 1 January 2026

1. Introduction

NorthICE (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and purchase our reusable ice bag system (the “Product”). By accessing or using the Site and/or purchasing the Product, you accept the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide

We may collect personally identifiable information when you:

Create an account or place an order (e.g., name, shipping address, email, phone number).
Subscribe to our newsletter or marketing communications.
Contact customer support or complete surveys or feedback forms.
Provide payment or transactional information (through third-party payment processors).

2.2 Information Collected Automatically

When you interact with our Site, we may automatically collect certain non-personal and personal information, including:

IP address, browser type, device information, operating system, referring URLs.
Usage details about how you use the Site (pages visited, time spent, links clicked).
Cookies, web beacons, and similar tracking technologies.

3. Use of Your Information

We may use the information we collect for purposes such as:

Processing and fulfilling your orders, managing your account, sending you confirmations and updates.
Improving, customizing, and optimizing our Site and Product offerings.
Sending promotional materials, newsletters, and marketing communications (if you have opted in).
Detecting, preventing, and addressing fraud, security or technical issues.
Complying with legal obligations and enforcing our terms of service.

4. Sharing of Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With service providers and partners who perform services on our behalf (e.g., shipping carriers, payment processors, marketing platforms).
With third parties when required by law, a court order, or to protect our rights, safety or property.
In connection with a merger, acquisition, or sale of all or part of our assets; you will be notified if your information is transferred.

5. Cookies & Tracking Technologies

We and our third-party partners may use cookies, web beacons, pixels, and other tracking technologies to automatically collect information about your visit to our Site and your online interactions. You can usually manage cookie preferences in your browser settings, but disabling cookies may impair certain features of the Site.

6. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including:

Accessing or requesting a copy of the personal information we hold about you.
Requesting correction or deletion of your personal information.
Opting out of marketing communications or targeted advertising (where applicable).
Using browser tools or global privacy signals (e.g., Global Privacy Control) to signal an opt-out preference.

If you wish to exercise any of these rights, please contact us using the details below.

7. Data Retention & Security

We retain your personal information only as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. We strive to use reasonable administrative, technical and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure — we cannot guarantee absolute security.

8. Children’s Privacy

Our Site and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child under 16 has provided us with personal information, please contact us and we will take steps to delete that information.

9. Links to Other Sites

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of the Policy and post the revised version on our Site. We encourage you to review this policy periodically. Your continued use of the Site after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: info@north-ice.ca