Shipping policy

Effective Date: 1 January 2026

1. Shipping Regions & Methods

We ship our reusable ice bag system across Canada and Internationally, though shipping costs, carriers and delivery times vary depending on your location.

Standard shipping within Canada will be calculated at checkout based on real-time carrier rates.
International shipping rates (outside Canada) are likewise calculated based on carrier tariffs and destination.
Shipping cost is a one-time cost per order — no hidden fees — we believe in transparent pricing for our durable, premium product.

2. Order Processing & Tracking

Orders placed on our website will be processed within 1-2 business days unless otherwise noted (e.g., during holidays or stock-outs).
Once your order is shipped, we will send you an email with tracking information so you can monitor delivery every step of the way.
Please allow for standard transit times. Delivery dates are estimates and not guaranteed.

3. Free Shipping Threshold & Promotional Offers

We may offer free standard shipping for domestic orders above a specified order value (for example: “free standard shipping on Canada orders over $X”).
Free-shipping promotions apply only to standard shipping carriers, not expedited or special delivery services unless explicitly stated.

4. Duties, Taxes & Additional Charges

All prices on our site are shown in [CAD] for Canadian customers and appropriate currency for international customers.
For international orders, customs duties, import taxes or other local charges may apply. These fees are your responsibility unless otherwise stated.
Shipping cost shown at checkout covers only carrier freight — duties/taxes are additional.

5. Shipping Delays & Exceptions

During peak periods (holiday seasons, major promotions) processing and shipping may take longer than the standard 1-2 business days.
We do our best to avoid delays, but cannot guarantee carrier transit times.
If you do not receive tracking updates within a reasonable time, please contact our Customer Support team at support@north-ice.ca.

6. Lost, Stolen or Damaged Shipments

Once the carrier confirms delivery to the shipping address you provided, risk of loss passes to you.
If your package is marked delivered but never received, please contact the carrier and our support team so we can assist with the claim.
If your order arrives damaged, please take photo evidence of the packaging and contents and contact us within 5 days of delivery. We will review and determine appropriate next steps (replacement or refund) based on the case.

7. Changes or Cancellations

If you need to modify or cancel your order prior to shipment, please contact us immediately at sales@north-ice.ca; we will do our best to assist, but cannot guarantee changes once the order has shipped.
If the order has already shipped, our standard return & refund policy will apply.

8. Contact Us

If you have any questions about our shipping policy, shipping charges, or delivery in your region, please reach out:
Email: support@north-ice.ca