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Shipping policy


Effective Date: 1 January 2026

1. Shipping Regions & Methods

We ship our reusable ice bag system across Canada and Internationally, though shipping costs, carriers and delivery times vary depending on your location.

  • Standard shipping within Canada will be calculated at checkout based on real-time carrier rates.
  • International shipping rates (outside Canada) are likewise calculated based on carrier tariffs and destination.
  • Shipping cost is a one-time cost per order — no hidden fees — we believe in transparent pricing for our durable, premium product.

2. Order Processing & Tracking

  • Orders placed on our website will be processed within 1-2 business days unless otherwise noted (e.g., during holidays or stock-outs).
  • Once your order is shipped, we will send you an email with tracking information so you can monitor delivery every step of the way.
  • Please allow for standard transit times. Delivery dates are estimates and not guaranteed.

3. Free Shipping Threshold & Promotional Offers

  • We may offer free standard shipping for domestic orders above a specified order value (for example: “free standard shipping on Canada orders over $X”).
  • Free-shipping promotions apply only to standard shipping carriers, not expedited or special delivery services unless explicitly stated.

4. Duties, Taxes & Additional Charges

  • All prices on our site are shown in [CAD] for Canadian customers and appropriate currency for international customers.
  • For international orders, customs duties, import taxes or other local charges may apply. These fees are your responsibility unless otherwise stated.
  • Shipping cost shown at checkout covers only carrier freight — duties/taxes are additional.

5. Shipping Delays & Exceptions

  • During peak periods (holiday seasons, major promotions) processing and shipping may take longer than the standard 1-2 business days.
  • We do our best to avoid delays, but cannot guarantee carrier transit times.
  • If you do not receive tracking updates within a reasonable time, please contact our Customer Support team at support@north-ice.ca.

6. Lost, Stolen or Damaged Shipments

  • Once the carrier confirms delivery to the shipping address you provided, risk of loss passes to you.
  • If your package is marked delivered but never received, please contact the carrier and our support team so we can assist with the claim.
  • If your order arrives damaged, please take photo evidence of the packaging and contents and contact us within 5 days of delivery. We will review and determine appropriate next steps (replacement or refund) based on the case.

7. Changes or Cancellations

  • If you need to modify or cancel your order prior to shipment, please contact us immediately at sales@north-ice.ca; we will do our best to assist, but cannot guarantee changes once the order has shipped.
  • If the order has already shipped, our standard return & refund policy will apply.

8. Contact Us

If you have any questions about our shipping policy, shipping charges, or delivery in your region, please reach out:
Email: support@north-ice.ca